Frequently Asked Questions

Creating an account at SuperKing is quick and easy. Click the "Register" button, fill in your mobile number, email, and create a password. You'll receive an SMS verification code. Enter the code, upload a valid ID for verification, and you're ready to play!

You need one valid government-issued ID such as Philippine Passport, Driver's License, UMID, SSS ID, or Voter's ID. Make sure the photo is clear and all details are visible.

No, only one account per person is allowed at SuperKing casino. Multiple accounts may result in account suspension and forfeiture of funds.

We accept GCash, PayMaya, bank transfer (BDO, BPI, Metrobank, UnionBank), credit/debit cards (Visa, Mastercard), and cryptocurrencies (Bitcoin, USDT). All methods are secure and encrypted.

The minimum deposit at SuperKing is ₱100 for most payment methods. Some methods may have different minimums - check the cashier for details.

Withdrawals to GCash and PayMaya are processed within 5-15 minutes. Bank transfers take 1-3 business days. Crypto withdrawals are usually processed within 30 minutes. VIP members enjoy even faster processing times!

Standard accounts can withdraw up to ₱100,000 per day. VIP members have higher limits based on their VIP level. There are no maximum withdrawal limits for jackpot wins at SuperKing casino.

New players receive a 100% match bonus on their first deposit up to ₱88,888 plus 88 free spins. Simply make your first deposit and the bonus will be credited automatically. Subject to 25x wagering requirements.

Most bonuses are credited automatically when you meet the requirements. Some bonuses require a bonus code - enter it in the cashier when making your deposit. Check the promotions page for current offers at SuperKing.

Wagering requirements specify how much you need to bet before you can withdraw bonus winnings. For example, a 25x requirement on a ₱1,000 bonus means you must wager ₱25,000 total. Different games contribute different percentages to wagering.

Yes! All players receive weekly cashback based on their VIP level - from 5% for Bronze up to 15% for Diamond members. Cashback has no wagering requirements and can be withdrawn immediately.

SuperKing casino offers 500+ games including slots, live casino (baccarat, roulette, blackjack), fishing games, sports betting, and card games from top providers like Pragmatic Play, Evolution Gaming, and JILI.

Most slots and some table games offer demo mode where you can play for free without wagering real money. Live casino games require real money play.

Yes! All games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies. SuperKing is PAGCOR licensed, ensuring fair play and security.

RTP (Return to Player) is the percentage of wagered money a game pays back to players over time. For example, a 96% RTP means that for every ₱100 wagered, ₱96 is returned to players on average. Higher RTP games offer better long-term value.

Yes! SuperKing is fully licensed by PAGCOR (Philippine Amusement and Gaming Corporation). We use 256-bit SSL encryption to protect your data and transactions. All games are certified fair by independent auditors.

Absolutely! Our platform is fully optimized for mobile devices. Access SuperKing casino from your iOS or Android smartphone or tablet browser - no download required. All games work seamlessly on mobile.

Click "Forgot Password" on the login page. Enter your registered mobile number or email, and we'll send you a password reset link via SMS or email. Follow the instructions to create a new password.

Go to your account settings and select "Responsible Gaming". You can set daily, weekly, or monthly deposit limits, session time limits, or self-exclude temporarily or permanently. Contact support if you need assistance setting up these tools.

VIP status is earned through regular play at SuperKing casino. As you deposit and wager, you'll automatically progress through Bronze, Silver, Gold, Platinum, and Diamond levels. Each level offers increasing benefits and rewards.

VIP members enjoy higher cashback rates (up to 15%), personal account managers, faster withdrawals, higher betting limits, exclusive promotions, birthday bonuses, luxury gifts, and invitations to special events.

Our support team is available 24/7 via live chat (instant response), email at [email protected] (24-hour response), or phone hotline. We offer support in both English and Filipino.

Include your username, registered mobile number or email, and detailed description of your issue. For payment issues, include transaction ID and amount. Screenshots are helpful for technical problems.